Terms & Conditions
Terms & Conditions
By placing your order through the Hopshackle Brewery website, you are accepting in full the terms and conditions that are listed below. Any personal information provided by you is treated as strictly confidential. This information will not be passed on to any other third parties and will only be used to process and fulfil your order.
Hopshackle Brewery Ltd reserves the right to alter and amend these Terms and Conditions without any prior notice whenever this may be deemed necessary. By using the site after these changes have been made, your acceptance of these changes is confirmed. Any orders placed after these changes, will be subject to the revised Terms and Conditions.
In the UK you must be aged 18 or over to purchase alcohol and it is an offence to sell alcohol to anyone under the age of 18. When entering the online shop and before you make a payment you will be required to confirm that you are 18 years of age or older.
By agreeing to these terms and conditions upon making a purchase you are confirming you are 18 years or older.
Deliveries must be signed for by a person of age 18 or older. If you appear to be under the age of 18 then proof of age will be requested by the courier. To also comply with this the order cannot be left in a safe place. Hopshackle Brewery Ltd reserves the right to cancel an order if the age and identity of the recipient cannot be confirmed as 18 years of age or older.
We accept no liability whatsoever for damage caused to the goods supplied once the delivery has been accepted as in “good condition”.
Whilst every attempt is made to fulfil the order as stated on the website, it may be necessary on occasion to substitute particular items that are no longer in stock. These replacements will be as close to the originals as possible and of the same or greater value.
Hopshackle Brewery Ltd reserves the right to change prices and specifications and withdraw or replace any of the products in the online shop without prior notice.
Whilst Hopshackle Brewery Ltd makes every effort to ensure that the information on the website is updated and accurate at all times. It takes no responsibility and is not liable for any information or website content that is incomplete, inaccurate or out of date.
PAYING FOR YOUR ORDER
All payments are taken by credit card or “pay accounts” through Stripe.
These payments are made through a secure server. Hopshackle Brewery Ltd does not store your financial details or pass personal details on to any other third party.
Payment is taken at the point of ordering.
When you have placed an order, you will receive a confirmation email from Hopshackle Brewery Ltd.
If the delivery address is within the free delivery radius of 10 miles from the brewery, you will be sent an email notifying you of the expected delivery day and approximate time. If you have provided a mobile phone number then a text alert will be sent when your delivery is approximately 30 minutes away.
If the order is to be shipped by courier, this will be fulfilled by DPD on a next day service. You will receive notification that the order has been collected and also provided with a tracking number and in due course a one hour time slot. Deliveries are only collected Monday to Friday, orders received after midday on Friday may not be collected until the following Monday.
No responsibility can be accepted if the incorrect postal address or contact telephone number is provided or if there is no signatory of 18 years age or older to accept the delivery.
Shipping is UK mainland only, all islands and the highlands of Scotland are excluded.
RETURNS AND REPLACEMENTS
We will replace any goods that are damaged during delivery, please provide details of the damage and a photo to firstname.lastname@example.org. Refunds will only be made at the discretion of Hopshackle Brewery Ltd.
Hopshackle Brewery Ltd reserves the right to take payment for any delivery costs incurred if an order is undelivered because there is no signatory available or that this person cannot be verified and identified as being 18 years of age or older.